Returns & Exchanges

At Lucy's Market, we take pride in the quality of our gourmet goods and fresh selections. If you are not completely satisfied with your purchase, please review our process below for handling returns and quality concerns.

Return Process

• 1.
  Review Eligibility

  Perishable items and custom gift baskets are non-returnable; however, non-perishable goods may be returned within 14 days of purchase with a valid receipt.

• 2.
  Contact Our Team

  Reach out to our customer service department via email or phone with your order number and a photo of the item if there is a quality issue.

• 3.
  Prepare Your Package

  For eligible non-perishable returns, ensure the product is in its original, unopened packaging before bringing it to our storefront or shipping it back.

• 4.
  Receive Refund or Credit

  Once your return is inspected and approved, we will issue a refund to your original payment method or provide store credit for future gourmet finds.